As your dental IT support team, we take care of the IT end of the business so you can focus on what matters: your patients. We’re a managed service provider (MSP) specific to the dental industry, remotely supporting all IT infrastructure and end-user systems.
01Dental IT remote services
Many dental offices use a non-remote IT team. Dental work is fluid with little downtime, and someone physically coming in to troubleshoot means your team has to manage the problem with them, which can delay getting to the root issue.
With our remote team of dental-specific techs, we problem-solve quickly, with no time lost waiting for someone to travel to your office, saving you valuable time and money.
02Personalized customer care anytime you need it
A remote dental IT team can be there whenever you need support, whether remote or on-site. We even have an online remote support and collaboration portal dedicated to your technical needs.
03Secure backups that meet HIPAA standards
Our online backup system runs day and night and protects your data with encryption. It meets current HIPAA standards using a 151-point checklist designed to protect your data from loss and theft. Practice management software houses patient information, and when outside or remote support is needed, the software can be put into a HIPAA viewing mode to keep data secure.
04Quick response times, budget friendly
We respond quickly when technical issues arise, so you won’t spend precious time on hold; we’re staffed to support you remotely, and we can send someone on-site when needed. Remote support saves time and money because no travel is required.
05Avoid technology problems that can cripple your practice
Updates to PMS or equipment software often bring challenges, and remote support helps those updates go smoothly so critical data stays accessible. Darkhorse Tech can prevent downtime, respond quickly to system failures, and save your practice time and money.
06Secure email and internet access
Remote support can include email hosting, and we can help turn your practice into a Facebook Wi-Fi hotspot where patients can connect, check in, and use Wi-Fi for free, which can help boost marketing efforts.
07Prevention is best for your IT budget
Dental practices watch budgets closely, and overhead like IT support is a big focus for doctors. The most efficient way to support your team is a proactive remote IT group that prevents issues before they happen. Technology changes constantly, equipment needs monitoring and updating, and server maintenance and planning can save your practice a lot of money, while smart investments in new software and technology keep you ahead of the competition. We’re here to provide that ongoing support.
About Darkhorse Tech
Darkhorse Tech is a leader in dental IT support services and new dental startup practices, supporting 1,500+ dental clients in all 50 states when this was written. Learn more about our team.
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