Today's dental offices are relying on technology more and more for everything from maintaining and securing patient records to handling in-office communication. When that technology does not work, you cannot deliver the quality service your patients need, and your practice is left out to dry. Dental offices need to partner with IT professionals to ensure they can keep their technology up and running.
As you look for a technology partner, you need to decide between a local one-person IT office, or partnering with a large company with national support. While both options have their merit, you need to choose the one that ensures your tech can stay up and running at all times.
One of the benefits of a managed IT partner who offers national support is the fact that you get help when you need it. If you partner with a local tech office with just one or two people on staff, and something goes down outside of normal business hours or on the weekend, you may not get help in a timely manner. National support often means help whenever you have a problem, and that helps you deliver reliable service to your patients every time they come to your office.
When you work with a remote IT team that has national coverage, you get responses quickly when you have a problem. When you work with a local one-person office, you must wait until your contact is available to address your needs. You don't have a large team on standby to assist when you have a tech issue.
Technology problems can seriously hurt your practice. When you can't access patient records, efficiently schedule new appointments, or provide the security to your patients that is required by law, moving forward is difficult. When you have national support from your IT partner, you have peace of mind that you can avoid serious issues and keep doing your job.
Your practice has a legal and ethical obligation to maintain a high level of security to protect your patient's HIPAA rights. The right partner with national support ensures your data stays secure, so you can remain compliant at all times with HIPAA regulations. You can also turn to your IT provider for HIPAA audits to ensure you are properly compliant.
Finally, when you work with a company with national coverage, rather than the local IT one-man office, you have a team of people ready to tackle your IT problems. If you have outside-the-box issues that you face, this means faster solutions are possible. The more people you have to think about the problem, the more likely it is that you will find a solution.
If you are looking to enjoy these benefits for your dental practice, Darkhorse Tech is here to help. We lead the industry in Dental IT Support Services, and also help new dental startups set up their technology for the best accessibility and deficiency. We currently support over 600 dental offices in all 50 states, and we have a team that is readily accessible whenever you have a problem. If you would like to learn more about how our tech services can help your dental practice succeed, call 1-800-868-4504 or contact us online to schedule a consultation. You can also learn more about our Darkhorse Tech team and what we offer.
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