National Support vs. a Local IT One-Person Office

Dental offices rely on technology for everything from maintaining and securing patient records to in-office communication. When that technology fails, you can’t deliver the service your patients need. As you choose a technology partner, you’ll likely weigh a local one-person IT office against a larger company with national support. Both have merit, but you need the one that keeps your tech up and running.

01Help when you need it

With a local office of one or two people, something going down after hours or on a weekend may not get timely help. National support often means help whenever you have a problem, so you can deliver reliable service every time patients come in.

02Faster response times

A remote team with national coverage responds quickly. With a one-person office, you wait until your contact is available, with no larger team on standby.

03Peace of mind that problems can be avoided

Technology problems can seriously hurt your practice. When you can’t access patient records, schedule appointments efficiently, or provide the security the law requires, moving forward is hard. National support gives you peace of mind that serious issues can be avoided.

04Improved security for HIPAA standards

Your practice has a legal and ethical obligation to protect patient information. The right partner keeps your data secure so you stay compliant with HIPAA, and can provide HIPAA audits to confirm it.

05Better problem solving for tricky issues

With a national company instead of a one-person office, you have a team ready to tackle your IT problems. When an outside-the-box issue comes up, more people thinking about it means a faster solution is more likely.

Choose Darkhorse Tech for national dental IT coverage

Darkhorse Tech provides dental IT support services and helps new dental startups set up their technology for the best accessibility and efficiency. When this was written, we supported 1,500+ dental practices in all 50 states, with a team that’s readily accessible whenever you have a problem. You can also learn more about our team.