Setting You Up For Success
We create a positive, collaborative culture that allows you to learn and grow quickly in your role, so you can feel confident serving dentists, their front office staff, and other team members.
Why Darkhorse Tech?
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Health, vision, and dental insurance for full-time employees (30 or more hours per week)
401(k) with 4% company match
PAID TIME OFF FOR FULL-TIME EMPLOYEES
PAID HOLIDAYS
EMPLOYEE ASSISTANCE PROGRAM (EAP)
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IT Help Desk Technician
As a Help Desk Technician, you will assist clients with technical issues via phone, email, and chat. You will build relationships with clients and help them find solutions while providing exceptional customer service. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.
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IT Field Technician
As a remote field technician in the Syracuse, NY area, you will travel to dental offices in your assigned region to assist with varying technical issues. You will build relationships with clients and help them find solutions while providing exceptional customer service. When you are not working on-site, you will work from our headquarters in Syracuse to provide assistance to clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.
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IT Project Manager
As the Project Manager, you will oversee, guide, and support a team of Project Coordinators, Project Technicians, and National Installation Technicians to ensure timely completion of all projects. You will be the primary point of contact for any project and team issues, and will work to de-escalate and resolve those issues in a timely manner.
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Tier III IT Support Technician
As a Level 3 Support Technician, you will be responsible for handling all high-level technical issues, complex problems, and escalations. You will also serve as the point person for our Remote Monitoring and Management System and be the go-to resource for issues ranging from Windows server builds, use and troubleshooting of Hyper-V environments, troubleshooting complex network connectivity problems, and building and rebuilding server databases.
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Internal Marketing Administrator
The Internal Marketing Admin is responsible for managing email campaigns for prospects and clients, ongoing posts to our social media accounts, managing our 3rd party partners for website updates, Google and other social media Ads, and content creation and management of our blog.
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National Installation Technician
As a National Installation Technician, you will spend two or more weeks each month traveling to client locations throughout the United States. You will assist with onboarding new clients and will also work with our installation team on larger office build-out projects. When you are not traveling, you will work from home to provide assistance to our clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware and software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the United States.
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IT Sales Engineer
We are looking for a knowledgeable technician who is comfortable moving into a dedicated client sales role to build productive, professional relationships with clients via phone and email. The candidate must have stellar time management skills, and a serious knack for finding solutions. This position will work hand in hand with the service and sales team to deliver quotes and solutions specifically to existing Darkhorse clients. This position is a remote position, and can be worked from anywhere in the USA.
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IT Help Desk Technician (PM Shift)
As a Help Desk Technician, you will assist clients with technical issues via phone, email, and chat. You will build relationships with clients and help them find solutions while providing exceptional customer service. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.
Apply now