One of the most common frustrations for any office manager is staff complaints about IT problems. With more devices in use than ever, an increasingly varied workforce, and software and operating systems that have changed dramatically, it’s hard to keep up. Staff depend on IT support for everything from Excel spreadsheets to working email, and even a tiny inconvenience can disrupt the day.
Most dental practices know reliable IT support is critical, but all too often they under-invest in it, leading to constant problems, slow fixes, and a poorer patient experience. Here are the main benefits of unlimited IT support.
01It saves you time
Time is the most important commodity for any business owner. You should be focused on treating patients, growing your business, and maximizing revenue, not having employees spend time and energy on ever-expanding IT responsibilities outside their scope. Putting IT in the hands of a dedicated team of specialists saves precious time so you can focus on what you do best.
02Peace of mind
Knowing you don’t have to handle technology alone, and that a professional team is ready to troubleshoot and resolve issues quickly, lets your people focus on their work instead of fighting their technology. Your employees won’t hesitate to call for support, knowing the practice isn’t charged per issue. Companies like Darkhorse Tech also continually monitor your systems and receive alerts when something looks wrong, so they can jump into action right away.
03Vendor management
You rely on many third-party vendors to run your practice smoothly: VoIP phones (Weave, Mango), paperless systems (NexHealth, Flex, Weave), intraoral cameras (MouthWatch), and patient engagement platforms (Weave, NexHealth). Vendor management is included in Darkhorse Tech’s IT support and helps you control costs, strengthen service, and reduce risk while getting the most from each investment.
Practices that implement vendor management see gains in productivity and output, handling more patients each day with less hassle for dentists, staff, and patients, while cutting costs and improving service over time.
04Cost savings
An internal IT department may not be the most practical option for a dental office financially or administratively. A managed service provider can lower your IT operating expenses so you can invest in other essentials, like advanced dental equipment. MSPs typically use subscription pricing, so you can plan your budget and get a quote based on your exact needs for software, hardware, and network management.
05It ensures scalability
Technology moves fast, and thriving practices keep pace. Your expertise is dental care, so an expert hand helps you choose the right new tools, anticipate hurdles, and solve future problems. MSPs supply unlimited support to handle growth spurts and emerging issues, so your employees stay productive, your systems run efficiently, and damaging downtime is minimized.
The bottom line
Many owners believe IT support has to be physically present, or that one tech-savvy employee is enough. Managed service providers offer a middle ground, blending the expertise of a dedicated IT department with the flexibility and cost-effectiveness of a service provider. Unlimited IT support gives your team help desk access by phone or remote session whenever they need it.
About Darkhorse Tech
Whether you’re just starting out or a well-established organization, Darkhorse Tech has the experience and technology to help get you moving, cut costs, and streamline your operations with unlimited IT support. We help you do what you do best: provide top-notch care and service for patients, not deal with IT problems, time spent on hold with technical support, or complicated technical mishaps. Our additional security services include:
- Unlimited remote and/or on-site IT support of all your hardware and software
- Improved network performance and security
- HIPAA-compliant off-site and local backup service (Darkhorse Secure Backup)
- Managed antivirus, anti-malware, and anti-ransomware (Darkhorse Security Products)
- Compliance and security law standards
- Microsoft security patch management
- Vendor management: we will be on the phone, not your employees
- Secure, remote access to your office
- Firewall management
- Network management
- Long-term planning and budgeting
Contact us anytime to learn more about our dental-specific solutions and unlimited support packages. Read our reviews or call us today at 800.868.4504.
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