Benefits of Unlimited IT Support for Dental Offices

When considering the benefits of unlimited IT support for Dental offices you can consider one of the most common frustrations for any office manager, staff complaints about IT problems. With more devices than ever now in use, coupled with an increasingly varied workforce, it's hard to keep up. Software and operating systems have also changed dramatically over the last few years. Staff is often dependent on IT support to do their job - from creating spreadsheets in Excel to getting their email working correctly. Even a tiny inconvenience can disrupt business.

Of course, most businesses, including in the dental industry, know that having a reliable IT support team is a critical aspect of succeeding, but all too often, they under-invest in IT. This leads to staff constantly facing problems, lag time taking care of issues, and poor patient experience.

The benefits of unlimited IT support for Dental offices involve fewer staff problems and fewer complaints, and in this article, we are going to dive into the main benefits

Benefits of Unlimited IT Support for Dental Offices: Saves You Time

Time is the most important commodity for any business owner, regardless of the industry. If you run a dental office, you should focus on treating your patients, growing your business, and maximizing your revenues. You don't want your employees to waste time and energy taking on ever-expanding IT responsibilities that fall outside their scope of work.

If you choose to put the responsibility of unlimited IT management in the hands of a dedicated team of specialists, you save previous time allow you to focus on what you do best: managing your business and providing your patients with world-class dentistry services.

Benefits of Unlimited IT Support for Dental Offices: Peace of Mind

Knowing you don't have to handle your company's technology alone and that there's a professional IT support team ready to help with any technical issues is significant for your peace of mind. Knowing that when a technology issue arises, your team can troubleshoot and resolve it quickly will allow your people to focus on their work rather than the ongoing battle to get technology working. At the same time, your employees won't hesitate to call for support instantly, knowing that the business owner won't be charged per issue.

Companies like Darkhorse Tech continually monitor your systems and receive alerts in case of a warning error to allowing them to jump into action and fix it immediately.

Benefits of Unlimited IT Support for Dental Offices: Vendor Management

When it comes to running a dental office, you have a lot on your mind and plate. You utilize various third-party vendors providing you with everything you need to run your practice smoothly, from VOIP phones (Weave, Mango) and paperless (Nexhealth, Flex, Weave) systems to intraoral cameras (Mouthwatch - free shipping with code: DARKHORSE) and patient engagement/communication platforms (Weave, Nexhealth). Vendor management services are included in your IT support package offered by Darkhorse Tech and can help you to control costs, strengthen service, and reduce risk throughout the process of outsourcing to vendors while extracting the most value from the investment.

Organizations that have implemented vendor management services have seen increased productivity and output in the amount of work done. This means that they can handle more patients each day with less hassle and stress on dentists, support staff, and patients. When a dentist invests in vendor management services, they will be able to cut down on costs year after year and improve the quality of service received by their patients as well as employees.

Benefits of Unlimited IT Support for Dental Offices: Cost Savings

Having an internal IT department may not be the most convenient option from a financial and administrative perspective as a dental office. Working with a Managed Service Provider can help you lower your IT operating expenses, cut down operational costs and invest your monetary resources into developing other essential aspects of your business – such as purchasing advanced dental care equipment.

Managed Service Providers typically operate on subscription-based models, which allow you to plan your budget wisely and receive a quote based on your precise needs regarding application ownership, hardware and software management, and network troubleshooting.

Benefits of Unlimited IT Support for Dental Offices: Ensures Scalability

Technology advances very quickly, and dental offices that aim to thrive should be able to keep up the pace. As your expertise is in providing dental care, you will probably require an expert hand to figure out what new technologies and tools are suitable for your emerging needs. Anticipating hurdles and finding intelligent solutions for future problems are crucial. Managed Service Providers are able to supply unlimited support to handle growth spurts and fix emerging IT problems.

Implementing scalable solutions can help your business accommodate change while your employees stay productive, your system becomes more efficient, and detrimental downtime is eliminated. Outsourcing your IT needs to a reliable partner ensures your short-term and long-term technical pain points are handled adequately.

The Bottom Line

Research shows that dental businesses with reliable IT support services enjoy lower costs, higher profits and retention, happier staff, and better patient experience.  While many business owners think IT support needs to be physically present in the company office or it's enough to have one tech-savvy employee, this is not the case.

There is a middle ground provided by Managed Service Providers that blend expertise of a dedicated IT department with the mobility, flexibility, and cost-effectiveness of a service provider.  Businesses are now more mobile than ever.  This is where unlimited IT support differs from traditional IT services - it grants virtual access to your team as well as helpdesk staff over the phone or via remote access.

About Darkhorse Tech

Whether you're just starting out or a well-established organization, Darkhorse Tech has the experience and technology to help get you moving, cut costs, and streamline your operations via unlimited IT support. We are here to help you do what you do best: focus on providing top-notch care and service for patients - not dealing with IT problems, lag time spent talking with technical support, or complicated technological mishaps. Unlimited IT support services help the whole team work efficiently without worrying about significant system issues or constant interruptions.

Our additional security services include:

  • Unlimited Remote and/or On-Site IT Support of All Your Hardware and Software
  • Improved Network Performance and Security
  • HIPAA Compliant Off-Site and Local Backup Service (Darkhorse Secure Backup)
  • Managed Antivirus, Anti-Malware, and Anti-Ransomware (Darkhorse Security Products)
  • Compliance & Security Laws Standards
  • Microsoft Security Patch Management
  • Vendor Management: We will be on the phone, not your employees
  • Secure, Remote Access to Your Office
  • Firewall Management
  • Network Management
  • Long Term Planning and Budgeting

Contact us anytime if you want to learn more about our dental-specific solutions and unlimited support packages. Our friendly customer service team will get back to you in no time.

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Darkhorse Dental IT Is Here For You

We understand that caring for your patients is your top priority. Dealing with a computer issue, slow IT response time or HIPAA compliance requirements just aren’t high on your list of to-do’s. That’s where Darkhorse Dental Tech comes in. Our team of Dental IT specialists are experts when it comes to running a great, secure and successful practice —and so much more. Whether you’re looking for IT services for startups, or existing support and security services for your practice, Darkhorse can do it all for you, so you can get back to your patients.

Have questions? Looking for ideas? Just want to talk teeth? Drop us a line at to get the conversation started! Or head to our Contact page to send us a message. Don’t forget to follow us on Instagram!

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