What is an MSP Anyway? (Dental Edition)

In the ever-changing world of technology, it may seem overwhelming to prepare for every possible situation. The key is identifying problems and finding the right solutions. In dental IT, computer networks and systems are incredibly complex and can easily encounter issues.

“You can't prepare for everything, but you can instead prepare for anything.” — Greg Conderacci

Imagine a power outage taking your system down, or being unable to access essential patient files, grinding your daily operations to a halt. How long would it take your dental practice to recover? It's crucial to have a plan in place so you're prepared for anything.

Enter Darkhorse Dental IT, your go-to managed service provider (MSP). As a top-tier MSP, we offer a comprehensive range of services to dental practices, healthcare facilities, and other vital industries. Our mission is to let you focus on providing exceptional dental care while we handle the intricate details of your IT infrastructure.

01What does an MSP actually do?

We often hear, “What does that mean?” Here are answers to some common questions:

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   Cyber liability / E&O insuranceAcquiring insurance protection against cyber threats is challenging due to rapidly evolving standards. With a trusted MSP like Darkhorse Dental IT, which prioritizes and understands cybersecurity, you can rest assured your practice is protected. Be cautious, though: cybercriminals often seek insurance coverage information on networks to use as leverage for ransom payments.
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   Patch management and remediationUnpatched software with known vulnerabilities is a common issue and an easy target for adversaries. Patch management involves identifying and deploying software updates, or patches, to fix these vulnerabilities. Darkhorse Dental IT can implement patch management using IT specialists, automated tools, or a combination of both.
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   Remote help desk supportWhen your network goes down, you need help fast. Darkhorse Dental IT has a team of skilled professionals ready to respond immediately, minimizing downtime and lost revenue.
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   Onsite supportIf remote help desk support can't resolve the problem, we'll send a technician to your location as soon as possible. Because we manage your network, devices, and software, we're already familiar with your systems.
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   Backup vs. disaster recoveryWhile all MSPs should offer backup services, not all provide local and cloud backup storage or disaster recovery. Backups are great for restoring corrupted data, but a disaster recovery plan ensures your systems and data are back up and running without losing critical information. With Darkhorse Dental IT, you can expect encrypted backups and swift recovery times.
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   Security stackAs the threat landscape evolves, so must security measures. A modern security stack includes solutions like Blackpoint Cyber SOC and Bitdefender for managed detection and response, multi-factor authentication (MFA), and a robust firewall and anti-virus protection.
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   Dedicated customer success teamDarkhorse Dental IT is your trusted IT advisor, holding regular business reviews to keep you informed of changes and providing recommendations to support your practice's growth and development.