The world of computers, like the world of dentistry, is complex and can be tricky. A dental professional is the best person to talk to about a dental issue, and the same goes for tech issues and a team of IT professionals. Equipment is key to running your practice, and no one knows it better than those trained in IT with the experience to handle the problems that inevitably arise.
Computer and tech sourcing is a hot topic in dental groups. The expectation is that equipment bought through a service provider is marked up compared to what you could source yourself at a steep discount. But any partner who wants a long-term relationship knows the importance of value in both the short and long term. Ultimately, you need to do what’s right for your business, but here are the benefits of getting equipment through your IT company.
01Warranty length and quality
At Darkhorse, we guarantee our work. We have agreements with manufacturers and partner with them to provide higher quality products and service, including better warranties, better pricing on replacement parts, better base model options, customizations, and more. Because of these agreements, we can pass along savings on higher-performing equipment than you’d get from a big box store, or even direct from the manufacturer, with a longer warranty and a partner who backs up their sourcing. You can sometimes buy longer warranties on your own, but the price is a hurdle and doesn’t come with the level of service our partnerships guarantee.
02Response time and technician access
If you need hardware support or a replacement part after deployment, you have an all-access pass to our service team. Our in-house experts handle issues and cut through red tape with the original manufacturer, getting you back on track quickly, because time is money. Our agreements with hardware and software providers give us a direct line to their service departments: no waiting on hold or frustrating chatbots. Leave the back-and-forth to us while you focus on your patients and growing your business.
03Avoid lost time and money when issues arise
We stand by our work. If a mistake happens during purchasing, shipping, or deployment, we step in and correct it. No waiting on hold, returns, or reorders. We also keep new and loaner equipment in stock to replace devices or provide a temporary solution that keeps you operational while issues are addressed.
04White-glove integration of new equipment
When you purchase through Darkhorse, you get access to our full team, our documentation process, and our expertise in dental and computer networks. We can come onsite for physical setup or help virtually with the correct configuration, so new equipment integrates seamlessly with your existing network. By accounting for your specific needs and sourcing accordingly, we ensure the fastest turnaround and a product that’s ready when you need it.
05Dental-specific experience matters
We log and document every change made to a client’s network. Any of our techs can pull up a service ticket and see the configuration of the devices on your network, which brings quality, speed, and expertise to troubleshooting. When a client installs devices we don’t know about, that adds an unknown variable to the complex mesh of their network, plus extra setup steps and time to review compatibility.
Major manufacturers are concerned with the individual devices they sell; we’re concerned with your entire practice. A little-known fact about dental tech is that each setup is unique. Depending on your practice management software, imaging, and third-party integrations, your network’s performance can take a major hit, or stop working, if equipment doesn’t have the specs to handle your unique puzzle. Individual, general, and non-specialized IT providers can go through email after email and call after call troubleshooting issues that are second nature to a dental specialist.
About Darkhorse Tech
Whether you’re just starting out or a well-established organization, Darkhorse Tech has the experience and technology to help get you moving, cut costs, and streamline your operations with unlimited IT support. We help you do what you do best: provide top-notch care and service for patients, not deal with IT problems, time spent on hold with technical support, or complicated technical mishaps. Our additional security services include:
- Unlimited remote and/or on-site IT support of all your hardware and software
- Improved network performance and security
- HIPAA-compliant off-site and local backup service (Darkhorse Secure Backup)
- Managed antivirus, anti-malware, and anti-ransomware (Darkhorse Security Products)
- Compliance and security law standards
- Microsoft security patch management
- Vendor management: we will be on the phone, not your employees
- Secure, remote access to your office
- Firewall management
- Network management
- Long-term planning and budgeting
Contact us anytime to learn more about our dental-specific solutions and unlimited support packages. Read our reviews or call us today at 800.868.4504.
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