ScreenConnect: Mac OS X / macOS

01Join the support session

1. 1
   Visit the ScreenConnect siteGo to https://darkhorse.screenconnect.com/.
2. 2
   Enter your session codeEnter the code provided by the help desk agent in the Join with a Code field. The code is different for every session, so be sure to get the proper code from the help desk agent.
3. 3
   Join the sessionPress the arrow icon to join the session.

   

4. 4
   Download the appSelect Download the App, as shown below.

   

5. 5
   Open the zip fileThe app will begin downloading as a zip file. Open the zip file from your Downloads folder in Finder.

   

6. 6
   Open ConnectWise Control ClientThis should create a new application in Finder called ConnectWise Control Client. Open the application.

   

7. 7
   Confirm the promptYou may get a prompt like the one below. Press Open.

   

02Allow mouse and keyboard control

The help desk technician should now be able to see your screen, but will need to be able to move the mouse and use the keyboard. To enable that, do the following:

1. 1
   Open System PreferencesOpen the Apple menu in the top-left of the screen and select System Preferences.

   

2. 2
   Open Security & PrivacyOpen Security & Privacy.

   

3. 3
   Open the Privacy tabOpen the Privacy tab.

   

4. 4
   Unlock the settingsClick the lock icon in the bottom-left of the screen (see above) and sign in with your Mac's username and password.
5. 5
   Enable AccessibilityOpen Accessibility and check ConnectWise Control Client. If it is not there, press the + symbol and select the application from the Downloads folder.

   

6. 6
   Enable Full Disk AccessOpen Full Disk Access, press the + symbol, and select the application from the Downloads folder. You will be asked to restart ScreenConnect; press Quit & Reopen.

   

7. 7
   Enable Screen RecordingOpen Screen Recording and check ConnectWise Control Client. If it is not there, press the + symbol and select the application from the Downloads folder.