ScreenConnect - Mac OS X / macOS

**NOTE***: This was done on a 2018 Mac Mini running macOS 12 (Monterey); the process may vary slightly if you are using a Mac that is on a different operating system.

  1. Visit
  2. Enter the code provided by the help desk agent in the “Join with a Code” field. The code will be different for every session, so please ensure to get the proper code from the help desk agent.
  3. Press the arrow icon to join the session.

5. Select “Download the App” as shown below

6. The app will begin downloading as a zip file. Open the zip file from your Downloads page in Finder

7. This should create a new Application in Finder called “ConnectWise Control Client”. Please open the application

--> You may get a prompt that looks like the following: please press “Open”.

The Help Desk technician should now be able to see your screen, but will need to be able to move the mouse and use the keyboard. To enable that, please do the following:

1. Open the Apple menu in the top-left of the screen, and select “System Preferences…”

2. Open “Security & Privacy”

3. Open the Privacy tab

4. Click the lock icon in the bottom-left of the screen (see above), and sign in with your Mac’s username and password.

5. Open “Accessibility” and check ConnectWise Control Client

5a. it is not there, press the “+” symbol and select the application from the Downloads folder

6. Open “Full Disk Access” and press the “+” symbol and select the application form the Downloads folder.

6a. You will be asked to restart ScreenConnect; press “Quit & Reopen

7. Open “Screen Recording” and check ConnectWise Control Client

7a. If it is not there, press the “+” symbol and select the application from the Downloads folder

You should now be connected to Screen Connect and a Help Desk technician should be able to see your screen and control your computer for the duration of the session. If you are in need of any additional assistance, please contact us at 800-868-4504 or

Darkhorse Dental IT Is Here For You

We understand that caring for your patients is your top priority. Dealing with a computer issue, slow IT response time or HIPAA compliance requirements just aren’t high on your list of to-do’s. That’s where Darkhorse Dental Tech comes in. Our team of Dental IT specialists are experts when it comes to running a great, secure and successful practice —and so much more. Whether you’re looking for IT services for startups, or existing support and security services for your practice, Darkhorse can do it all for you, so you can get back to your patients.

Have questions? Looking for ideas? Just want to talk teeth? Drop us a line at to get the conversation started! Or head to our Contact page to send us a message. Don’t forget to follow us on Instagram!

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