There are a lot of quirks to running a Dental Practice. With so much technology (and more developments every day) there is always something that can go wrong. We see service requests from our clients that span the full gamut of issues from Imaging hardware/software to network connectivity and everything in-between. With advances in cloud computing there is sure to be yet another leap when it comes to Dental Technology as well. With so much leading-edge tech you'd think our most common client concern would be with the latest technology. You'd be wrong, in fact one of the most common issues we run into has been around since the technology itself - Printer Issues.
Seeing as printer issues are one of the most common frustrations in any Dental Practice (and even though we will continue fielding these concerns regularly) it only makes sense to provide a run down of the most common printer issues, and how to fix them.
Paper jams are one of the most common concerns when it comes to any high-volume printing scenario. Often, the issue is that the components are dirty, the paper is incompatible, or the rollers are worn. Each of the previous scenarios can be handled in-house (clean the components with a dry rag and vacuum the inside of the printer, make sure you are using paper that is compatible with your printer, replace worn rollers by visiting the manufacturer's website). However, you still must deal with the jam itself. While each printer is different you can find manuals on the manufacture website and follow these steps:
With multiple staff members accessing most computers in a Dental Practice you can be sure that print settings are changed as needed. With more than one printer in an office it is very common for print jobs to be sent to various printers. To make sure that you are sending your print job to the correct printer follow the steps below:
From the Wi-Fi or hard lined connection itself (router/wireless access point) to the physical connection, poor network connection is another leading cause of printer issues. While you may need to check that your internet is up and running as a first step you can make sure the printer itself is connected by:
What are drivers anyway? Drivers are software on your computer that converts the data you are looking to print into a format the printer can understand and convert into a print job. This may be the most involved issue especially for anyone who does not consider themselves "particularly good with computers". Luckily the steps are straight forward and should get you the results you are looking for, those steps are:
Much like the driver situation above, spooler issues are connected to software on your computer. Spooler software is built into your operating system to temporarily store the print jobs in the computer's memory until the printer is ready to print. Often, the spooler acts like a merging highway, sometimes it gets clogged up for seemingly, NO REASON! When you are on the highway you just have to wait it out but when you are printing you can fix the issue by following this simple process:
Whether you're just starting out or a well-established organization, Darkhorse Tech has the experience and technology to help get you moving, cut costs, and streamline your operations via unlimited IT support. We are here to help you do what you do best: focus on providing top-notch care and service for patients - not dealing with IT problems, lag time spent talking with technical support, or complicated technological mishaps. Unlimited IT support services help the whole team work efficiently without worrying about significant system issues or constant interruptions.
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Contact us anytime if you want to learn more about our dental-specific solutions and unlimited support packages. Our friendly customer service team will get back to you in no time.
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We understand that caring for your patients is your top priority. Dealing with a computer issue, slow IT response time or HIPAA compliance requirements just aren’t high on your list of to-do’s. That’s where Darkhorse Dental Tech comes in. Our team of Dental IT specialists are experts when it comes to running a great, secure and successful practice —and so much more. Whether you’re looking for IT services for startups, or existing support and security services for your practice, Darkhorse can do it all for you, so you can get back to your patients.
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