One of the most widely used and vital pieces of dental technology is the Intraoral sensor. High quality, diagnostic images are of the utmost importance in the dental field. Making sure you are getting the most out of your intraoral sensors means knowing which products have the best track record and being able to troubleshoot as needed. We have been working behind the scenes for our clients for over a decade and have dealt with almost any sensor and sensor issue. In this week's blog we are going to provide you with troubleshooting steps for most sensors, run through some sensor options (common and not recommended), best practices for maintaining sensors, and some do's and don'ts for sourcing intraoral sensors.
Some of the most common service requests we receive from our clients are in regards to intraoral sensors. With quality varying so widely between brands and products it's no wonder that we've built some pretty strong opinions based on our experiences, but we will get to that later. Something we realized early on is that the level of expertise it takes to troubleshoot an intraoral sensor is actually pretty minimal. Most issues our clients face with intraoral cameras can be addressed by the office staff themselves but if the issues keep coming back it may be time to consider investing in your diagnostic imaging. Below we've provided two checklists for troubleshooting your intraoral sensor.
Kavo - Quality Product, good driver support, widely compatible with other imaging software
Vatech - Quality product, EzDent software is very nice and simple to service
Schick - Expensive with no real benefit over comparable options
Carestream RVG - Software is not recommended, would advise against
XDR - Software is unreliable, support is pricy and slow
Tuxedo - Bad driver support with modern Windows OS
Clio - Low quality "knockoff" of Kavo products, fail constantly
Jazz - Device quality is not the problem, the software is not good
There are plenty of places to save money in your practice but skimping on your intraoral sensor seems to always lead to trouble in our experience. As this is a vital tool for your practice it makes sense to do it right the first time, pick a sensor that has great reviews and is easy to service, if you can find a quality warranty that helps as well.
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